Privacy Policy

    Pool Design Consultant

    1. Information We Collect

    Personal Information

    We collect information you provide directly to us, including:

    • Contact information (name, email address, phone number)
    • Property information (address, location details)
    • Pool design preferences and specifications
    • Project requirements and budget information
    • Files you upload (surveys, photos, documents)

    Automatically Collected Information

    • IP address and location data
    • Browser type and device information
    • Usage data and website interactions
    • Cookies and similar tracking technologies

    2. How We Use Your Information

    • Provide pool design consultation and services
    • Create custom pool designs and cost estimates
    • Communicate about your project and provide customer support
    • Process payments and manage billing
    • Send project updates and service-related notifications
    • Improve our website and services
    • Comply with legal obligations

    3. Information Sharing and Disclosure

    We may share your information with:

    • Service Providers: Stripe (payments), database hosting providers
    • Business Partners: Contractors and suppliers when necessary for your project
    • Legal Requirements: When required by law or to protect our rights
    • Business Transfers: In connection with a merger, sale, or acquisition

    We do not sell, rent, or share your personal information for marketing purposes.

    4. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We take data security seriously and continually maintain safeguards in line with industry standards.

    5. Data Retention

    We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and designs are typically retained for 7 years for reference purposes.

    6. Your Rights

    You have the right to:

    • Access and review your personal information
    • Correct inaccurate or incomplete information
    • Request deletion of your personal information
    • Object to or restrict processing of your information
    • Receive a copy of your information in a portable format
    • Withdraw consent where processing is based on consent

    To exercise these rights, please contact us at kayne@pooldesignconsultant.com

    7. Cookies and Tracking

    We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized content. You can control cookie settings through your browser preferences.

    8. Third-Party Services

    Our website integrates with third-party services:

    • Stripe: Payment processing and billing
    • Crisp: Customer chat and support

    These services have their own privacy policies and terms of use.

    9. California Privacy Rights

    California residents have additional rights under the CCPA, including the right to know about personal information collected, sold, or disclosed, and the right to delete personal information. We do not sell personal information.

    10. International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

    12. Contact Us

    If you have questions about this Privacy Policy or our data practices, please contact us:

    Pool Design Consultant

    Email: kayne@pooldesignconsultant.com

    Address: 4300 W Lake Mary Blvd, Suite 1010, Lake Mary, FL 32746